In January 2009, Sherrie Littlejohn was appointed to head the Enterprise Technology Architecture and Planning (ETAP) group with responsibility for
architecture governance, enterprise architecture, technology strategy, systems review and the information technology operating model program. Her priorities are to ensure ETAP focuses on supporting and nurturing Wells Fargo’s strategies, processes, programs and services by enabling change and solving architectural problems with practical solutions. ETAP is the process of translating business vision and strategy into effective enterprise change by creating, communicating and improving the key principles and models that describe Wells Fargo’s future state and enable its evolution. The scope of ETAP includes the people, processes, information and technology of the enterprise and their relationships to one another and to the external environment. Enterprise architects compose holistic solutions–that address Wells Fargo’s business challenges–and support the governance needed to implement them. ETAP also defines and evolves via a federated model for technology enterprise architecture, which serves as the basis for all technology decisions for Wells Fargo.
Prior to her current role, Littlejohn was head of Network Services and Operations for six years — a grouo pf 400 team members providing voice, video, wireless, data network and firewall architecture, planning, engineering, telecom expense management and operational support for network components with Wells Fargo. Additionally, it was her duty to support the business needs of Wells Fargo, reduce network operating costs, reduce network/telecom spend via financial clarity to the lines of business while providing “just in time” bandwidth, improving network performance and availability, and ensuring network policy and regulatory compliance.
She joined Wells Fargo in July 2002 leading the IT group’s Customer First Initiative where she helped define a best practices “to be” model that aligned with Wells Fargo’s business needs addressing network and security technology, procedures and organizational areas.
With nearly 30 years experience in the telecommunications industry, Littlejohn has led efforts in voice, data, applications, systems, instrumentation, network and overall IT technology development. She was Vice President of Information Technology at Yipes Communications, a startup delivering Ethernet Capacity on Demand services. She was also Vice President of Network Engineering and Operations for SBC Long Distance, as well as CIO of the Pacific Bell Information Services, which provided messaging services to businesses and consumers.
Littlejohn is a native of New Orleans who received a B.S. degree in Mathematics from Xavier University of Louisiana. She then received her M.S. in Computer Science from Illinois Institute of Technology and completed the Executive Business Program at the Kellogg School of Management at Northwestern University in Evanston, IL.